Seeing the customer account was useful for diagnosis, but live support sometimes requires fixing the problem while the customer is on the phone. Miracle support sessions now permit those product edits without turning customer impersonation into unrestricted administrator access.
- Edit account opens the selected customer's actual account from the owner-only Admin roster.
- A persistent Editing customer account banner names the selected account on every screen.
- To-dos, Notes, goals, journal content, projects, templates, and ordinary product state save to the customer account.
- The browser uses a queue scoped to the exact support session. Customer state never replaces the administrator's normal local account cache.
- Billing, membership, login identity, account deletion, note share links, guest assignments, Community publishing, connected capture services, credentials, and admin controls remain unavailable.
- Return to admin first waits for customer changes to finish syncing. If saving is incomplete, Miracle keeps the session open and asks the owner to try again.
- The original WorkOS administrator remains the actor. Each 30-minute support session retains its owner, customer, mode, start, stop, and expiry audit record.
The result is a practical support workspace that can solve customer problems without borrowing the customer's login or authority.