Account summaries can explain counts, but they cannot reproduce the exact screen, ordering, or state a customer is seeing. Miracle now gives its platform owner one deliberate support path into that real account.
- View account opens the selected customer's current product state with one click from the owner-only Admin roster.
- A persistent Read-only support view banner names the selected account and keeps Return to my account available on every screen.
- The original WorkOS administrator remains the authenticated actor. The customer never receives administrative authority, and the support session never borrows or replaces the customer's sign-in.
- Each support view expires after 30 minutes. Starting and ending it creates a durable audit record containing the administrator, customer, session, time, and expiry.
- Returning or signing out clears the support credential and performs a full reload before the administrator's own account can render again.
The result is exact troubleshooting access without an invisible customer-data editing path.